Privacy Policy

CONTACT

Bloomside Ltd

813 Fulham Road

SW6 5HG

London


Tel.: 0207 736 0398

Tel.: 0207 736 8525

Tel.: 0800 612 4546

www.bloomside.co.uk

Email: flowers@bloomside.co.uk


PAYMENTS

Prices include VAT.

All orders must be paid in full before delivery.

During the ordering process, you will be required to provide your complete personal details, including accurate postcode, together with those of the intended recipient and all necessary payment details.


ORDERING FLOWERS

a) Substitutions: All products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute flowers of equivalent value and quality without notice.

Certain flowers may be delivered in bud to ensure longer life.

b) Cut off time: 2pm for same day deliveries (order and payment must be fully processed before that time).

c) Right to decline the order: We reserve the right to cancel an order without reason, in that case we will notify you as soon as is reasonably possible and will refund your payment in full as soon as possible.

In the event that we are unable to supply the product or any substitute product, we will notify you as soon as is reasonably possible and will refund your payment in full as soon as possible.

Only orders from our webshop may be amended or cancelled up to 24 hours before the intended delivery date.

This cancellation policy does not apply to orders placed in person, over the phone or via email.


DELIVERY

The sender is responsible for providing correct and accurate delivery address and name of the recipient.

Where the delivery driver is unable to find someone to accept delivery they will deliver to a neighbour, leave the order in a secure location (the driver will leave a note for the recipient with information where the order is) or leave a calling card at the address for the recipient to make contact with us. In case of unsuccessful delivery, apart from leaving calling card we may try to contact the recipient using phone number or email provided by the sender. Please note that you may be charged additional delivery fee if we were unable to complete delivery due to incorrect or incomplete address.

No deliveries on Sundays and Bank Holidays.

a) Delivery areas: We deliver to following postcodes: SW1, SW3, SW5, SW6, SW7, SW10, SW11,SW13, SW14, SW15, SW18, SW19, W4, W6, W8, W14

b) Cost of delivery: We charge £4.50 for delivery to SW6.

We charge £7.50 for delivery to  SW1, SW3, SW5, SW7, SW10, SW11,SW13, SW14, SW15, SW18, SW19, W4, W6, W8, W14


PRIVACY POLICY

We keep information related to the orders for 30 days for sole purpose of dealing with possible enquiries. After 30 days all information is deleted or destroyed. Only employees of Bloomside Ltd have access to that information. We do not share that information with other companies.

We do not keep, process or have access to any information related to the payments.

All payments are securely processed by Squareup International Ltd.